Shipping & Delivery

Aesthetic Derma Filler Supply carry a large stock of the most popular aesthetic products in our storehouse and we are therefore in a position to service and ship your order the very same day as we approve your account with us. Our approval of your account will take maximum 24 hours.

Backorders

In the event that we do not have all the products from your order in stock, the dispatch will usually be 3 working days later unless otherwise informed.

Courier, Tracking Number & Delivery Time

The same day as your order is shipped you will receive a shipment email with tracking number enabling you to follow your order from it is picked up from warehouse until it arrives to your desired shipping destination.

All orders are shipped with internationally acknowledged courier company DHL Express and with Express service. You will receive your consignment within 1-2 days from day of shipping.

Shipping cost will be stated clearly for approval at the time you check out of your shopping basket for entire consignment. You are as importer of the goods you procure from Aesthetic Derma Filler Supply responsible for paying any local import duties or import taxes (if any applicable) at the boarder of your import country.

Most products shipped by Aesthetic Derma Filler Supply will be carrying minimum 6 months remaining shelf life with some exceptions where we will contact the customer before shipment.

Aesthetic Derma Filler Supply will not at any stage withdraw payment for any goods until the very day the goods are shipping from our storehouse to you.

Aesthetic Derma Filler Supply is not responsible for errors in delivery where the delivery address provided by the customer is wrong or where the customer has made changes during its transit.

Packages Which Have Been Suspended in Custom Duties

Please note it is the responsibility of the importer (customer) to know the rules and regulations of a country. If a package is stopped in customs we advise you to contact your local customs office and either try to have the package released or reject it and have it resend to us. Once we receive the returned package we will refund the value of the products. Please note we only make a refund if we receive the returned package – we do not take responsibility of seized goods.

Return Policy

Aesthetic Derma Filler Supply accept any products returned within 8 working days notification from receipt of the product as long as the reason falls under one of the following conditions:

The product contains manufacturing defects

The product was damaged upon arrival

The product was wrong received

In the event that any of the above conditions apply; please contact us by email or call our customer service at phone and we will resolve the situation and arrange pick up of the goods for return.

In case of returned goods you will be offered either replacement of goods or a 100% refund of the products returned. Your refund will be processed via the same method of payment originally used to for the purchase.

No returns will be accepted after 8 days.

Until you have received return instructions from us please hold the products according to manufacture’s temperature and storage condition.

Refund

Your refund will be issued to the original credit card used to place the order. Shipping costs are not refunded. Please note that refunds can take up to 29 working days to show on your account due to varying processing times between payment providers. Contact your bank if you need to speed up the process.

 
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