1. Applicable conditions
  • These terms and conditions of sales apply to all purchases made by customers on our webpage aestheticdermalfillerssupply.com. The webpage is owned and operated by Aesthetic Derma Filler Supply
  • All products sold by us through our webpage are covered by these Terms and Conditions, including but not limited to cosmetics, pharmaceuticals, parapharmaceuticals and disposables.
  1. Orders
  • Customers may place online orders 24/7 a day on our webpage. We will process the order as quickly as possible and usually within 24 hours from receipt of the order.
  • When an order has been placed, the Customer will receive an initial order overview by e-mail.
  • A binding agreement will be made between the Customer and Aesthetic Derma Filler Supply when the Customer receives an email with the shipment notification and invoice
  • When the Customer places a purchase order on the webpage, the purchase order is binding for the Customer.
  1. Customer information
  • It is the Customer’s responsibility to ensure that all information necessary for the completion of the order and delivery that is been provided by the Customer is correct.
  • In case the Customer adjusts or changes the information provided to us, we reserve the right to verify these new information, and we will within 24 hours re-evaluate the Customer’s account details for approval.
  1. Delivery and delay
  • Products available in stock will upon confirmation be shipped the same day as the order has been placed or at the latest the following working. Products which are not in stock will upon confirmation be ready for shipment normally within 3-4 working days.
  • All client’s orders will be shipped with DHL Express 1-3 working days. We provide our customers with a shipment tracking number.
  • Aesthetic Derma Filler Supply is not responsible for errors in delivery in situations where the delivery address provided by the Customer is wrong, it will be impossible to deliver to or where the Customer has made changes to the information provided during the transit of the client’s order.
  1. Price and payment
  • The prices of any Products will be as quoted on our webpage from time to time, except in cases of obvious errors, i.e. when it is/should be evident that the price is incorrect. All prices put on our webshop are exclusive VAT, any domestic taxes and duties and shipment costs. The delivery costs will be added to the overall product amount.
  • Prices are liable to change at any time, but changes will not affect orders that has already been sent to clients for as comformation
  • Our webshop has a large number of Products and it is always possible that, despite our best efforts, some of our Products listed in the webshop may be incorrectly priced. We will normally verify prices as part of our normal dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the incorrect amount when dispatching the Product to the Customer. If a Product´s correct price is more than the price stated in the webshop, we will normally, at our discretion, either contact the Customer for instructions before sending the Product, or reject the Customer’s order and inform the Customer of such rejection.
  • We are not under any obligation to give Products to the Customer at the incorrect (lower) price, even after we have sent the Customer an Order Confirmation.
  • All Products payments must be made prior to order processing. We are not under any obligation to deliver the Products until we have received correct and full payment from the Customer.
  • In case you want to pay with bank transfer, we kindly ask you to contact us directly for bank details on email. Please take note that a handling fee will definately be added to the invoice.
  1. Compliance with applicable laws and regulations
  • Aesthetic Derma Filler Supply function as an international wholesaler. Except as specified in these Terms and Conditions, we don’t assume any liability for acceptance with legislation applicable to the buyers or the Products in jurisdictions in which the buyers are established or conducts business.
  • By accepting these Terms and Conditions, the buyer proactively takes the responsibility of being in acceptance with and strictly follow current international and local legislation in force for all handling of the Products.
  • The buyer warrants that it will acquire and maintain all permits, licenses and authorisations, and make all required notifications to relevant authorities, necessary for the import, marketing and distribution of the Products, including for reviewing and approving all product packages, labels and product information (e.g. the summary of product characteristics and the package leaflet) to ensure that is compliance with applicable laws and regulations.
  • The buyer warrants that it will be responsible for all post marketing obligations (if any), including marketsurveillance activities, such as reporting of substantial changes to the product specifications and quality systems, reporting of adverse events, handling of complaints, customer notifications and recalls.
  1. Defects
  • Except as expressly stated in these Terms and Conditions, Aesthetic Derma Filler Supply makes no representation, statement of fact, promise or warranty of any kind or nature, express or implied, with respect to the Product or its merchantability or fitness for a particular purpose.
  • Products delivered by Aesthetic Derma Filler Supply are deemed to be free of any defects and approved by the Customer, if defects are not reported in writing to Aesthetic Derma Filler Supply as soon as they are discovered, and in no event later than 3 days after receipt of the Products by the Customer. The notification to Aesthetic Derma Filler Supply must include a full and complete description of the complaint and any action taken in response to the complaint by the Customer.
  • The Customer warrants that the Customer, and if the Customer is not entitled to do so, then any subsequent customer who is entitled thereto, will perform an appropriate inspection of the Products delivered by Aesthetic Derma Filler Supply immediately on delivery of the Products.
  • In the case of justified and properly notified complaints, Direct Derma Supplies is only be obligated, at its discretion, to reduce the price, repair the defect, replace the Products or take them back and refund the purchase price. These are the sole remedies available for the Customer.
  • Aesthetic Derma Filler Supply will not reimburse the Customer for any transportation costs, handling fees, taxes, duties, processing fees or other fees incurred in connection with the return of the Products.
  • Your refund will be issued the same method you used to place the order. Shipping costs are not refunded. Please note that refunds can take up to 29 working days to show on your account due to varying processing times between payment providers. Contact your bank if you need to speed up the process.
  • Products, which Aesthetic Derma Filler Supply consents or directs in writing to be returned, shall be returned by the Customer to Aesthetic Derma Filler Supply or such other destination directed by Aesthetic Derma Filler Supply. Aesthetic Derma Filler Supply shall decide means of transportation (e.g. by ship, air, truck) and forwarding agent in each case. Aesthetic Derma Filler Supply is not responsible for any damage on the Products during return shipment.
  1. Products damaged in transit
  • Aesthetic Derma Filler Supply bears the risk of freight of the Products to the Customer. Any claims for loss, shortage, breakage, leakage or other damage occurring in transit must be notified to Aesthetic Derma Filler Supply at contact@aestheticdermalfillerssupply.com immediately and no later than 3 days after the Customer has obtained or should have obtained knowledge thereof. Claims received after this time limit are not accepted.
  • Notification must be accompanied by relevant pictures of the loss, shortage, breakage or damage and the report made by the carrier. Claims submitted by the Customer without appropriate documentation will be rejected.
  • The Customer will cooperate fully and loyally with Aesthetic Derma Filler Supply in its efforts to establish a claim against the carrier.
  • The sole and exclusive remedy of the Customer in case of damage in transit is a replacement order or repayment of the purchase sum, at the discretion of Aesthetic Derma Filler Supply. The Customer disclaims all other remedies (including but not limited to indirect and consequential damages, etc.) in case of damages in transit.
  1. Liability
  • Aesthetic Derma Filler Supply is liable in accordance with the ordinary rules of laws with the limitations and exclusions set out in these Terms and Conditions.
  • Aesthetic Derma Filler Supply is not liable to the Customer for damages for any indirect losses or claims, including but not limited to claims for damages not pertaining to the Products, loss of profit, loss of production, loss of goodwill, operating losses or any other indirect losses.
  • Aesthetic Derma Filler Supply total aggregated liability for any and all claims including damages and/or refund of purchase price is limited to an amount equal to the purchase price paid for the Products to which the claims relate. The aforesaid monetary limitation applies irrespective of the basis of the liability and will to the widest extent possible include claims based on acts of negligence (whether ordinary or gross negligence), strict liability, product liability, etc.
  • Any claims, including claims for breach, remediation of defects and delays, will be barred and obsolete 3 months following delivery of the Products, irrespective of whether the Customer was or should have been aware of the existence of the claim.
  1. Adverse event reporting and recall
  • The Customer must within 5 days from the time when information on an adverse event became or should have becomethe Customer’s knowledge provide any available information thereon to Direct Derma Supplies. In this respect, an adverse event means (i) any malfunction, failure, defect or deterioration in the characteristics and/or performance of a Product, as well as any inadequacy in the labelling or the instructions for use which, directly or indirectly, has, might lead to or might have led to the death of a patient or user or of other persons or to a serious deterioration in their state of health and (ii) any technical or medical reason in relation to the characteristics or performance of a product leading to systematic recall of Products of the same type by the Customer.
  • If the Customer becomes aware of any other information regarding the Products, including possible infringement of intellectual property rights, that the Customer believes is reasonably likely to be of importance to Direct Derma Supplies, the Customer must immediately notify Aesthetic Derma Filler Supply.
  • Aesthetic Derma Filler Supply will notify the Customer immediately in the event of Aesthetic Derma Filler Supply’ knowledge about a product recall and will provide instructions on how to assist in returning all affected products. Aesthetic Derma Filler Supply may determine the recall measures required from the Customer on a recall-by-recall basis, and the Customer must comply with such measures unless such instructions are in violation of laws and regulations applicable to the Customer. Without further instruction, the Customer must provide to Aesthetic Derma Filler Supply any available documentation on seizure notices from public agencies and recall notices sent to the Customer’s subsequent customers. The Customer bears its own cost in connection with recalls of the Products. The Customer provides all reasonable assistance requested by Aesthetic Derma Filler Supply in the conduct of a recall.
  1. Taxes and other payments
  • The Customer is solely responsible for collection, transfer and payment of any taxes, expenses, charges, duties, fees and other payments (the “Charges”), imposed with regard to the purchase, sale, export, import and other actions with the Products, or, in general, any Charges arising out of, or incidental to, the carrying on of your own business, whether or not these Charges relate to the Products.
  • Aesthetic Derma Filler Supply is not liable for Charges imposed by the tax and customs authorities in the recipient country or otherwise caused by the Product ordered being sent to the recipient country, and the Customer is therefore liable for payment thereof.
  • Aesthetic Derma Filler Supply is not responsible for any delays due to the tax and customs authorities’ seizure of the Products.
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